Student Services During the Pandemic

While we are continuing to offer remote student services as well, starting August 2, most of our offices are now open in-person, from 9:00 a.m. to 4:00 p.m., Monday – Thursday. Student services are operating remotely on Fridays, for the time being. Visit the department page for contact information and hours of operation.

Get more information about:

Admissions + Records | Bookstore | Career Services | Cooperative Education | Counseling + Transfer | Disability Services | EOPS / CalWORKS | ESL | Financial Aid | First Year Experience / Outreach | HSI-STEM | International Students | The Library | Mental + Emotional Wellness | SparkPoint | Student Life + Food Pantry | Student Success + Retention | Tutoring | Veterans Services | Welcome Center

Not Sure Where to Start?

  • Call the Welcome Center at 510.215.4110. They can help connect you with all of our services and resources. Phone hours: Mon, Tues, Thurs 9:00 a.m. – 4:30 p.m., Weds 9:00 a.m. – 6:00 p.m.
  • Our Student Success Coaches can also help you navigate the remote learning transition. Make a virtual appointment.

If You Need Food

If You Don’t Have A Safe Place to Live

  • Call 211, text HOPE to 20121 or visit a walk-in care center.
  • If you or someone you know is experiencing domestic violence, call 1.800.799.7233 to connect with the National Domestic Violence Hotline, or test LOVEIS to 22522 to text a trained counselor.

If You Need to See a Doctor

  • If you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, call your health care provider. You can usually find their contact information on the back of your insurance card. If you do not have a provider, call the Contra Costa Health Service Advice Nurse at 1.877.661.6230 and select option one.
  • To sign up for health insurance, visit Help on Demand at Covered California.
  • If it is a life-threatening emergency, call 9-1-1.

Admissions + Records
Drop-in By Zoom

  • More flexible grading and withdrawal options are available to students who have been impacted by the switch to remote learning. Please speak with a counselor, admissions and records and financial aid to more fully understand the ramifications before you make a decision.
  • Office hours will be held through Zoom, Monday, Tuesday, Thursday, 9:00 a.m. – 4:30 p.m. Wednesday 9:00 a.m. – 6:30 p.m.
  • Transcripts will still be available through Credentials, through the InSite Portal. Rush option will still be available, but unfortunately, express will not.
  • How to find your InSite username.
  • How to reset InSite password.
  • How to register through Student Planning.


Career Services | 510.215.6865
Book a Zoom appointment

  • You can still schedule appointments or email directly for resume reviews, job search assistance, employment concerns and resources.
  • Job board is still open.

Cooperative Education and Occupation Work Experience|Contact instructors through Canvas

  • Handbook and course information is online.
  • We understand that there will probably be changes to your current employment hours and status. Please continue to keep track of all of your work hours during this time and inform your instructors of any recent changes.
  • At this time you do not need to adjust your registered units to reflect your hours, as we have not received official instruction from the state level.
  • Changes in hours or status of employment will not affect your EOPS status or financial aid at this time.
  • We do ask that you continue to communicate with your instructors via Canvas, email or make arrangements as necessary.

Counseling + Transfer

510.215.3935 | 510.215.3908
Make a counseling appointment | Make a transfer appointment

Appointment Hours

Monday + Thursday
8:30 a.m. – 5:00 p.m.
Tuesday + Wednesday
8:00 a.m. – 7:00 p.m.
9:00 a.m. – 1:00 p.m.

Drop-In Hours

Monday – Thursday
12:00 p.m. – 1:00 p.m.

Drop in

Be sure to have your student ID ready.

  • To stay up-to-date with counseling information and access online counseling services, join our Canvas page.
  • All appointments will be held remotely via video, phone, or email. 
  • Check your InSite email for messages from your counselor about how to access your appointment.
  • Appointments can also be booked through InSite, by selecting Plan/Progress, then Schedule Counselor Appointment.

Available Counselors

  • Athletic Counselor – Jessica Lopez 
  • Disability Services Counselor – Ruth Gorman 
  • EOPS Counselors- Dionne Perez, Natasha Lockett, Jared Romero, Julie Skoler 
  • First Year Experience – Andrea Phillips, Kelley Cadungug 
  • General  Counselors – Sarah Boland, Luci Castruita, Kelley Cadungug, Robert Webster 
  • HSI/STEM – Lorena Gonzalez 
  • Per Ankh – Kelley Cadungug 
  • Puente – Norma Valdez Jimenez 
  • Retention – Jared Romero 
  • Transfer Counselor – Andrea Phillips 
  • Veterans Counselors – Andrea Phillips, Norma Valdez Jimenez, Robert Webster 

Disability Services | 510.215.3969

  • Will provide all current DSPS services remotely, including counseling, learning disability services, and requests for alternate media.  
  • Video conferencing available by appointment

English as a Second Language (ESL) | 510.215.4988
For help, call the number or email the address
above to make a Zoom appointment:
Meeting link:
Meeting ID: 914 897 2767

ESL faculty in the tutoring lab will now also hold their lab hours by Zoom. If you need help with an assignment in any of your ESL classes, open Canvas, go to ESL-810N, and select the link to accept the Zoom invitation for the day and time that you want help. The tutor for that time will be available to help you any time during that hour.


510.215. 3949  | 510.215. 3942

  • Office hours held through Zoom. Select the link or call 16699006833, ID#719314028# US (San Jose)
  • Still processing attendance reports for CalWORKS students.
  • Please check your InSite mail at least twice per day for updates during this time.  

Financial Aid |  510.215.6026 | Chatbot
Drop-in By Zoom

  • Video chat drop-in office hours are 9:00 a.m. – 1:00 p.m., Monday – Thursday.
  • Financial aid disbursement processing is not affected by the campus closure.
  • While phone lines are open, legal limitations prevent us from sharing most information verbally. We strongly encourage that you contact us by email.

First Year Experience / Outreach | Call 510.437.6549 | Text 510.230.0431

  • Your educational coaches will also be in contact with you individually via text, phone, and/or email to schedule your one-on-one meetings by videochat.


Make an appointment

  • The STEM Center will continue to offer Success Coach appointments for STEM students via Zoom (online video conferencing software) to help students with remote and or online course work expectations and resources.
  • Appointments are available Monday – Thursday 8:00 a.m. – 7:00 p.m.

International Students

  • The Department of Homeland Security and U.S. Immigration and Customs Enforcement have rescinded the July 6 SEVP Guidance, which would have prohibited international students residing in the U.S. from taking online-only courses.
  • We are still planning for a combination of fully online and hybrid (partially online and partially on campus) courses for Fall 2020.
  • Current international students must continue to maintain a full course of study (12 units) throughout the fall semester, even if they are outside of the U.S.
  • Future international students admitted for Fall 2020 may either enroll in online classes from abroad during their first semester or defer enrollment to the Spring 2021 semester.
  • International students transferring from U.S. institutions may enroll in online classes while continuing to live in the U.S.
  • Email for anything related to international students.
  • Office hours will be held through Zoom.

Library | Call or text 510.426.5026
24-hour Chat Support

  • You can still access all of the library’s online resources including articles, books, and films through our website

Mental + Emotional Wellness | 510.215.3960

  • For crisis help by text, text courage to 741741
  • The Student Assistance Program provides up to five individual counseling sessions, per issue, per year, in person, by telephone or by web-video conference. Call 800.227.1060 or sign in online. Use company code ccccdstudent. (Note that this is four C’s.)
  • Please continue to email or phone to access CCC Wellness Services. We have no wait list at this time, so please reach out if we may be of assistance and we will schedule with you as soon as possible.
  • Contra Costa County also operates a 24-hour behavioral health access line at 1.888.678.7277
  • If you or someone you know is experiencing domestic violence, call 1.800.799.7233 to connect with the National Domestic Violence Hotline, or test LOVEIS to 22522 to text a trained counselor.

SparkPoint | 510.255.0420

  • Office hours held by video chat. 
  • All coaching services available virtually. Please reach out via email, phone or text to set a private appointment, or drop in by video chat during office hours at the link above.
  • Unfortunately, we cannot offer any in-person meetings or drop-ins at any of our offices until further notice, including tax preparation and Comet Care Packages.

Student Life | 510.215.4866

Student Success + Retention
Jenna Hornbuckle 510.215.3936 | Carla Matute 510.215.3807

  • Students on academic and/or progress Alert 1, Alert 2, and Dismissal may work with this office via email, Zoom and phone.
  • Forms may be completed and returned online.
  • Individual remote appointments are available. Email or call to make one.
  • Reinstatement and probation workshops are available throughout the semester, via Zoom. 
    You can sign up for a workshop online. After you do, our office will confirm your appointment
    by contacting you via campus InSite email. You must be able to access your InSite email in order
    to participate in the workshop and receive the necessary documents.
  • All the worksheets/flyers will be sent to you via InSite email.


  • We’re still here! Online tutoring is happening and available for all the usual courses.
  • To access tutoring, you must enroll in ENGL-875N and MATH-875N.
    Sign in and register through the Insite Portal.
  • Booked appointments are also available for Fridays and Saturdays.
  • Online tutoring is mobile-friendly

Veterans Services | 510.215.6774

  • Regular office hours will be held by Zoom. Drop-in hours are Tuesday – Thursday 8:00 a.m. – 6:30 p.m. Drop in now, or call 669.900.6833 (US, San Jose) and enter Meeting ID: 951 989 5099.
  • Join our Canvas page for more information.

Welcome Center | 510.215.4110

  • If you don’t know who else to contact, we strongly encourage you to call the Welcome Center.
  • Phone hours: Mon, Tues, Thurs 9:00 a.m. – 4:30 p.m., Weds 9:00 a.m. – 6:00 p.m.