Remote Learning + Student Services

These are challenging times for us all. But, we’re here for you. Even though campus is closed, we remain completely focused on helping you succeed.

Here’s what you need to know.

Your Classes are Still in Session

Classes are now meeting remotely. This will be the case for the remainder of the Spring 2020 semester. By now, your instructor should have contacted you through Canvas or this email account to explain how. If they have not, do not be passive about it. Contact them and ask what you should be doing.

Campus Is Closed to Students

In compliance with the stay at home order, you should not be coming to campus.

Secure Your Virtual Spaces

Remember to follow district protocols while hosting meetings. IT has also identified some helpful guides to securing virtual classrooms and preventing Zoom bombing.

For the Latest News

Many of the decisions regarding our operations at this time must be made at the district, state or even federal level. The district has posted these announcements to their website. That is the first place to check for answers to questions about our policies and procedures. We have also created an archive of CCC’s presidential updates to employees about our Chromebook loan program, work-from home efforts and other campus-specific news.

Student Services are Still Operating, Remotely

Most of our student services will still be responding to emails and answering their phone lines remotely, from 8:00 a.m. to 4:30 p.m., Monday – Thursday. Student services are closed on Fridays for the summer. Your meetings and appointments will simply have to be moved to phone, video or online chats.

This Will Impact the Fall Schedule

We continue to work closely with our local public health officials regarding safe ways to deliver instruction.  Like colleges and universities across the world, we are making critical decisions during an evolving situation, which requires flexibility.  At this time, however, it appears unlikely that a robust in-person Fall schedule will be feasible.  In order to provide some stability in your educational planning, we are currently planning for a mix of fully online and hybrid (partially online and partially onsite with social distancing measures) course offerings for the fall.  As you plan your schedule and register for the fall term, please be aware that the dates/times identified on course sections, will most likely be delivered via an online or hybrid format. Regardless of the final format, students should reserve the times listed in the schedule until further guidance by the college or your professor. 

Get more information about:

Admissions + Records | Bookstore | Career Services | Cooperative Education | Counseling + Transfer | Disability Services | EOPS / CalWORKS | ESL | Financial Aid | First Year Experience / Outreach | HSI-STEM | International Students | The Library | Mental + Emotional Wellness | SparkPoint | Student Life + Food Pantry | Student Success + Retention | Tutoring | Veterans Services | Welcome Center

Not Sure Where to Start?

If You Need Technical Support

  • Canvas and Zoom Help videos and step-by-step guides are available, courtesy of our Academic Senate.
  • Call the Welcome Center at 510.215.4110 and ask if someone can help you, or if they can connect you with district IT.

If You Don’t Have Internet Access or A Working Device

Let us know! We might be able to loan you a laptop or help you pay for internet service. Please add the contact information for one of your instructors to the top of the form, and let them know about your situation in case we need to contact them.

If You Need Food

If You Don’t Have A Safe Place to Live

  • Call 211, text HOPE to 20121 or visit a walk-in care center.
  • If you or someone you know is experiencing domestic violence, call 1.800.799.7233 to connect with the National Domestic Violence Hotline, or test LOVEIS to 22522 to text a trained counselor.

If You Need to See a Doctor

  • If you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, call your health care provider. You can usually find their contact information on the back of your insurance card. If you do not have a provider, call the Contra Costa Health Service Advice Nurse at 1.877.661.6230 and select option one.
  • To sign up for health insurance, visit Help on Demand at Covered California.
  • If it is a life-threatening emergency, call 9-1-1.

If You Feel You Must Withdraw

Again, please do not give up. Read everything above this before you even consider withdrawal. Also, please know that we are offering more flexible grading options (like pass / no pass grading) for this semester. But, if you feel like you need to, do not do it without first emailing Catherine Frost at She might be able to help you lessen the financial and academic consequences if you can’t make it through the semester because of this disruption.

Reach Out to Your Fellow Students

Not everyone is going to see this page, or our emails, texts and other messages. We are asking you to help us spread the word, by bringing these messages to their attention. The students who are most in need very often have the least access to these sources of information.

Keep in Touch

If you need something that might not be on our radar just yet, tell us. Maybe we’re already working on it. But, we’d still like to know, just in case we are not. Call the Welcome Center at 510.215.4110. We also encourage you to fill out this form to let us know what your needs are after you call.

Please Be Kind

These are uncharted waters for us all. We are working very hard to help everyone get through this. But, there are bound to be some bumps and missteps along the way. Please understand that we might need some patience as we navigate this very difficult situation.

Student Services

Campus may be closed, but our offices are still here to help by remote during regular business hours. Here’s how to reach them.

Admissions + Records

  • More flexible grading and withdrawal options are available to students who have been impacted by the switch to remote learning. Please speak with a counselor, admissions and records and financial aid to more fully understand the ramifications before you make a decision.
  • Office hours will be held through Zoom, Monday – Thursday, 8:00 a.m. – 4:30 p.m.
  • Transcripts will still be available through Credentials, through the InSite Portal. Rush option will still be available, but unfortunately, express will not.
  • How to find your InSite username.
  • How to reset InSite password.
  • How to register through Student Planning.


Career Services | 510.215.6865
Book a Zoom appointment

  • You can still schedule appointments or email directly for resume reviews, job search assistance, employment concerns and resources.
  • Job board is still open.

Cooperative Education and Occupation Work Experience|Contact instructors through Canvas

  • Handbook and course information is online.
  • We understand that there will probably be changes to your current employment hours and status. Please continue to keep track of all of your work hours during this time and inform your instructors of any recent changes.
  • At this time you do not need to adjust your registered units to reflect your hours, as we have not received official instruction from the state level.
  • Changes in hours or status of employment will not affect your EOPS status or financial aid at this time.
  • We do ask that you continue to communicate with your instructors via Canvas, email or make arrangements as necessary.

Counseling + Transfer

510.215.3935 | 510.215.3908
Make a counseling appointment | Make a transfer appointment

  • To stay up-to-date with counseling information and access online counseling services, join our Canvas page.
  • All appointments will be held remotely via video, phone, or email.  Appointment Hours:  Monday + Tuesday + Thursday 9:00 a.m. to 4:00 p.m. ; Wednesday 11:30 a.m. to 6:30 p.m
  • Check your InSite email for messages from your counselor about how to access your appointment.
  • Appointments can also be booked through InSite, by selecting Plan/Progress, then Schedule Counselor Appointment.
  • Video chat on Cranium Cafe with ccc e-counseling

Available Counselors

  • Athletic Counselor – Jessica Lopez 
  • Disability Services Counselor – Ruth Gorman 
  • EOPS Counselors- Dionne Perez, Natasha Lockett, Jared Romero, Julie Skoler 
  • First Year Experience – Andrea Phillips, Kelley Cadungug 
  • General  Counselors – Sarah Boland, Luci Castruita, Kelley Cadungug, Robert Webster 
  • HSI/STEM – Lorena Gonzalez 
  • Per Ankh – Kelley Cadungug 
  • Puente – Norma Valdez Jimenez 
  • Retention – Jared Romero 
  • Transfer Counselor – Andrea Phillips 
  • Veterans Counselors – Andrea Phillips, Norma Valdez Jimenez, Robert Webster 

Disability Services | 510.215.3969

  • Will provide all current DSPS services remotely, including counseling, learning disability services, and requests for alternate media.  
  • Video conferencing available by appointment

English as a Second Language (ESL) | 510.215.4988

  • ESL faculty in the tutoring lab will now hold their lab hours by Zoom. If you need help with an assignment in any of your ESL classes, open Canvas, go to ESL-810N, and select the link to accept the Zoom invitation for the day and time that you want help. The tutor for that time will be available to help you any time during that hour.


11:00 a.m. – 12:30 p.m.
11:30 a.m. – 12:45 p.m. & 3:00 p.m. – 4:00 p.m.
11:30 a.m. – 12:30 p.m. & 5:00 p.m. – 6:00 p.m.
11:30 a.m. – 12:45 p.m. & 3:00 p.m. – 4:00 p.m.


510.215. 3949  | 510.215. 3942

  • Office hours held through Zoom. Select the link or call 16699006833, ID#719314028# US (San Jose)
  • Still processing attendance reports for CalWORKS students.
  • Please check your InSite mail at least twice per day for updates during this time.  

Financial Aid |  510.215.6026 | Chatbot
Drop-in By Zoom

  • Video chat drop-in office hours are 9:00 a.m. – 1:00 p.m., Monday – Thursday.
  • Financial aid disbursement processing is not affected by the campus closure.
  • While phone lines are open, legal limitations prevent us from sharing most information verbally. We strongly encourage that you contact us by email.

First Year Experience / Outreach | Call 510.437.6549 | Text 510.230.0431

  • Your educational coaches will also be in contact with you individually via text, phone, and/or email to schedule your one-on-one meetings by videochat.


Make an appointment

  • The STEM Center will continue to offer Success Coach appointments for STEM students via Zoom (online video conferencing software) to help students with remote and or online course work expectations and resources.
  • Appointments are available Monday – Thursday 8:00 a.m. – 7:00 p.m.

International Students

  • Email for anything related to international students.
  • Office hours will be held through Zoom.

Library | Call or text 510.426.5026
24-hour Chat Support

  • You can still access all of the library’s online resources including articles, books, and films through our website

Mental + Emotional Wellness | 510.215.3960

  • For crisis help by text, text courage to 741741
  • The Student Assistance Program provides up to five individual counseling sessions, per issue, per year, in person, by telephone or by web-video conference. Call 800.227.1060 or sign in online. Use company code ccccdstudent. (Note that this is four C’s.)
  • Please continue to email or phone to access CCC Wellness Services. We have no wait list at this time, so please reach out if we may be of assistance and we will schedule with you as soon as possible.
  • Contra Costa County also operates a 24-hour behavioral health access line at 1.888.678.7277
  • If you or someone you know is experiencing domestic violence, call 1.800.799.7233 to connect with the National Domestic Violence Hotline, or test LOVEIS to 22522 to text a trained counselor.

SparkPoint | 510.255.0420

  • Office hours held by video chat. 
  • All coaching services available virtually. Please reach out via email, phone or text to set a private appointment, or drop in by video chat during office hours at the link above.
  • Unfortunately, we cannot offer any in-person meetings or drop-ins at any of our offices until further notice, including tax preparation and Comet Care Packages.

Student Life | 510.215.4866

  • Office hours held by video chat.
  • Food Pantry is closed. Check your InSite email for an email with the subject “Student Life/Food Pantry Info.” It will contain an exhaustive list of links and alternate locations.

Student Success + Retention
Jenna Hornbuckle 510.215.3936 | Carla Matute 510.215.3807

  • Students on academic and/or progress probation may work with this office via Zoom and phone.
  • We are currently working on making all required forms fillable, so they may be completed and returned online.
  • Individual remote appointments are available. Email or call to make one.
  • Reinstatement and probation workshops will be available three times per week, via Zoom. You can sign up for a workshop online. After you do, our office will call you to confirm that you have access to your campus email. You must be able to access that in order to participate in the teleconference and also to receive the documents necessary to complete the workshop.
  • All the worksheets/flyers will be sent to you via InSite email.


  • Drop-in online tutoring is happening for all the usual courses, Monday – Thursday from 9:00 a.m. to 6:00 p.m.
  • Booked appointments are also available Fridays and Saturdays.
  • Online tutoring is mobile-friendly.
  • English faculty are available to work with students online (through the Canvas ENGL-875N shell) during these hours:
  • Monday 12:00 p.m. – 4:00 p.m.
  • Tuesday 10:00 a.m. – 5:00 p.m.
  • Wednesday + Thursday 10:00 a.m. – 1:00 p.m. + 2:00 p.m. – 4:00 p.m.
  • Math-875N tutoring is available through the Math-875N canvas shell.
  • ESL tutoring is available through the Canvas ESL-810N shell.

Veterans Services | 510.215.6774

  • Regular office hours will be held by Zoom. Drop-in hours are Tuesday – Thursday 8:00 a.m. – 6:30 p.m. Drop in now, or call 669.900.6833 (US, San Jose) and enter Meeting ID: 951 989 5099.
  • Join our Canvas page for more information.

Welcome Center | 510.215.4110

  • If you don’t know who else to contact, we strongly encourage you to call the Welcome Center.