How to Access Student Services During the COVID-19 Campus Closure

Campus may be closed, but our offices are still here to help by remote during regular business hours. Here’s how to reach them.

Admissions + Records

  • Office hours will be held through Zoom.
  • Transcripts will still be available through Credentials, through the InSite Portal. Rush option will still be available, but unfortunately, express will not.

Career Services | 510.215.6865
Book a Zoom appointment

  • You can still schedule appointments or email directly for resume reviews, job search assistance, employment concerns and resources.
  • Job board is still open.

Cooperative Education and Occupation Work Experience | Contact instructors through Canvas

  • Handbook and course information is online.
  • We understand that there will probably be changes to your current employment hours and status. Please continue to keep track of all of your work hours during this time and inform your instructors of any recent changes.
  • At this time you do not need to adjust your registered units to reflect your hours, as we have not received official instruction from the state level.
  • Changes in hours or status of employment will not affect your EOPS status or financial aid at this time.
  • We do ask that you continue to communicate with your instructors via Canvas, email or make arrangements as necessary.

Counseling + Transfer

510.215.3935 | 510.215.3908
Make a counseling appointment | Make a transfer appointment

  • All appointments will be held remotely via phone, Zoom, Cranium Cafe, or email. 
  • Check your InSite email for messages from your counselor about how to access your appointment.
  • Appointments can also be booked through InSite, by selecting Plan/Progress, then Schedule Counselor Appointment.
  • General  Counselors – Sarah Boland, Luci Castruita, Kelley Cadungug, Robert Webster
  • Transfer Counselor – Andrea Phillips
  • Athletic Counselor – Jessica Lopez
  • EOPS Counselors- Dionne Perez, Natasha Lockett, Jared Romero, Julie Skoler
  • Disability Services Counselor – Ruth Gorman
  • Puente – Norma Valdez Jimenez
  • HSI/STEM – Lorena Gonzalez
  • First Year Expereince – Andrea Phillips, Kelley Cadungug
  • Veterans Counselors – Andrea Phillips, Norma Valdez Jimenez, Robert Webster

Disability Services | 510.215.3969

  • Will provide all current DSPS services remotely, including counseling, learning disability services, and requests for alternate media.  
  • Video conferencing available by appointment


510.215.3942 | 510.215.3951

  • Office hours held through Zoom. Select the link or call 16699006833, ID#719314028# US (San Jose)
  • Deadline for progress reports extended until April 3, 2020.
  • Still processing attendance reports for CalWORKS students.
  • Please check your InSite mail at least twice per day for updates during this time.  

Financial Aid | Chatbot

  • We are working to move up the date of the second Pell Grant payment.

First Year Experience / Outreach | Call 510.437.6549 | Text 510.230.0431

  • Your educational coaches will also be in contact with you individually via text, phone, and/or email to schedule your one-on-one meetings by videochat.

International Students

  • Email for anything related to international students.
  • Office hours will be held through Zoom.

SparkPoint | 510.255.0420

  • Office hours held by video chat.
  • All coaching services available virtually. Please reach out via email, phone or text to set a private appointment, or drop in by video chat during office hours at the link above.
  • Unfortunately, we cannot offer any in-person meetings or drop-ins at any of our offices until further notice, including tax preparation and Comet Care Packages.

Student Life | 510.215.4866

  • Video chat office hours coming soon.
  • Food Pantry is closed. Check your InSite email for an email with the subject “Student Life/Food Pantry Info.” It will contain an exhaustive list of links and alternate locations.

Student Success + Retention
Jenna Hornbuckle 510.215.3936 | Carla Matute 510.215.3807

  • Students on academic and/or progress probation may work with this office via Zoom and phone.
  • We are currently working on making all required forms fillable, so they may be completed and returned online.
  • Individual remote appointments are available. Email or call to make one.
  • Reinstatement and probation workshops will be available three times per week, via Zoom. You can sign up for a workshop online. After you do, our office will call you to confirm that you have access to your campus email. You must be able to access that in order to participate in the teleconference and also to receive the documents necessary to complete the workshop.
  • All the worksheets/flyers will be sent to you via InSite email.

Veterans Services | 510.215.6774

  • Regular office hours will be held by Zoom. Drop-in hours are Monday – Thursday 1:00 p.m. – 3:00 p.m. Drop in now, or call 669.900.6833 (US, San Jose) and enter Meeting ID: 951 989 5099.

Welcome Center | 510.215.4110

  • If you don’t know who else to contact, we strongly encourage you to call the Welcome Center.

Wellness | 510.215.3960

  • Please continue to email or phone to access Wellness Services.
  • Wellness counselors will conduct appointments with existing and new clients using phone and videoconferencing technology (TeleHealth).
  • We have no wait list at this time, so please reach out if we may be of assistance and we will schedule with you as soon as possible.