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LOGIN HELP

Jump to Password Help
SEE ALSO WebAdvisor: Frequently Asked Questions.

    Don't Know User Name
    Your user name is your first initial and complete last name (as one word), plus the last 3 digits of your Colleague ID number (it's on your paycheck stub). Example: jdoe123

  • If you don't have this number at hand, look at your paycheck stub. It is on the left side, under your name, in the spot that used to show your SSN.

WebAdvisor login screen
 

  • If you don't have your pay stub at hand, scroll down until you see the section Having Trouble Accessing Your Account?

  • The first suggestion is the quickest: "Go to the previous menu and select 'What's My User ID?'"

    The previous menu is the "For Faculty" menu. Use the Back button or click on the the WebAdvisor menu button to go there.

Webadvisor login screen, bottom
 

 

  • On the For Faculty menu, click on What's My User ID? (on the left side of the screen).

Faculty menu
 

 

  • The next screen will ask for your last name and social security number (use dashes when entering your SSN).

  • Hit Submit.

  • The resulting screen should display your User ID. Write it down. Return to the login page to continue the process.

User ID help screen
 

 

  • If WebAdvisor does not find a User ID for you, go back and select the option to Submit an electronic trouble ticket.

  • Review the login checklist for possible solutions. If necessary, continue to the second page and submit the requested information. As a faculty member, you will receive a response within one business day.

trouble ticket
 

Don't Know Password
Your password is your date of birth (unless you've changed it). Use the format MMDDYY (no dashes or slanted lines). Example: 040149

If you can't remember your password, use your password hint (if you gave yourself one).

  • Enter your User Name (leave password box empty).

  • Check the box for "Show my password hint."

  • Click Submit.

WebAdvisor login screen
 

 

If your password hint doesn't work (or you didn't have one):

  • Go back to the For Faculty menu and click on What's My Password? (on the left side of the screen).

Faculty menu
 

  • Enter your last name and social security number (use dashes when entering your SSN).

  • Hit Submit.

  • You will receive a new password via your college email. If you don't have a college email account and/or want use a different email address, you will need to contact District Human Resources.

password help screen
 

  • Another option is to go back to the login screen and click on Submit an electronic trouble ticket.

  • Review the checklist for possible solutions. If necessary, continue to the second page and submit the requested information. As a faculty member, you will receive a response within one business day.

  • CCC faculty also have the option to call the CCC Staff Development Office and ask to have their password reset.

trouble ticket
 

Revised by Ellen Geringer, August 2003
Last updated 8 August 2003
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