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CCC Faculty Handbook title
SUPPORT SERVICES

On this page: Academic Senate | Bookstore | Business Cards | CRC | College Skills Center | College Publications | Copyright | Division Services | Disabled Student Services | Email | EOPS | FAX Machine | Flyers and Signs | Food Services | Internet Log-In | Keys | Library | Mail Service | Media Services | Medical Services | Office | Parking Permits | Police Services | Production Lab | Staff Lounges | Timecards

Campus Services

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Academic Senate
Location: Applied Arts/Administrative (AA) Building, Room 226
Phone: 510- 235-7800 x4215
Online: http://www.contracosta.edu/senate

The Academic Senate is the formal voice of faculty in campus governance, and represents the faculty in regard to curriculum and other professional concerns. All members of the faculty, full and part-time, are members of the Academic Senate and are welcome to serve on the Senate Council, its standing and hoc committees, and attend meetings. Information on upcoming meeting times, agenda items, and/or minutes of the Senate and its committees are available from the Senate Office and on the Senate website.
    

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Bookstore
Hours: Monday - Tuesday 8am - 7:30pm
Wednesday - Friday   8am - 3:45pm
Location: Student Activities (SA) Building
Phone: 510- 235-7800 x4359
Online: http://www.contracostabooks.com/

    

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Buildings & Grounds Department:

Location:

Receiving (R) Building

Phone:

510-235-7800 x4235 or 4258

Call for assistance with:
• Heating/air conditioning, room ventilation
• Electrical & Plumbing
• Gas/Water/Toilet leaks
• Parking lots & walkways
• Outside lights
• Outside Garbage by Bus Stop, Football Field
• Changing fluorescent light ballasts
• Roofs, walls, paint and carpet repairs
• Disposal of hazardous chemicals
• Broken sprinkler heads
• Clock installation and repair
• Locks, doors, windows
• Signs on campus

• Furniture repair or removal
•Assemble furniture
• Set-up for meetings, conferences, & events
• Add pencil sharpeners
• Replace soap, paper & seat cover dispensers
• Locks and Keys for office furniture

For emergency situations after hours (including power failure, fire alarms, flooding, ruptured water lines, etc.), contact Police services immediately at 510-235-7800 x 4207 or 4333 (emergency number). The police will contact the appropriate personnel.
    

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College Publications:
E-mail: The Public Information Office publishes a community newsletter, “E(ducation)-Mail” at the beginning of each semester containing highlights from the previous semester, general college news, information about programs, the college Foundation, and a calendar of events for the coming semester. It is mailed to all households in the college’s service area. Copies are distributed to all staff.

The Advocate:  CCC’s award-winning newspaper is published every Wednesday during the fall and spring terms (with exceptions during short weeks). It is available for free at various spots on campus, or  may be picked up in The Advocate office in AA-215.

College Catalog:  The college catalog is published every year; it should be available by May 1. A copy is sent to each staff member.  All employees are encouraged to become familiar with the catalog, as it contains a wealth of information about college policies, procedures and services, as well as information about courses and program requirements. New students who complete the matriculation process are given a copy of the catalog at their advising appointment; others may purchase a copy from the Bookstore.

College Schedule:  The college schedule is published twice a year (Spring and Summer/Fall) and should be available by mid Nov. for spring and mid April for Summer/Fall. A copy is sent to each staff member for reference. Most residents of the greater Contra Costa College area receive a copy in the mail.
    

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Custodial Services:

Location:

Custodial Modular (Lot 9)

Phone:

510- 235-7800 x4470 or 4452

Call for assistance with:
• Changing light bulbs (inside buildings)
• Unstopping toilets, replacing toilet seats/toilet paper
• General office cleaning
• Issue cleaning supplies (call Business Services for emergencies only)
• Empty trash cans inside buildings
• Clean up spills and/or other hazards inside buildings only
   (If you cannot reach a custodian at night, contact the evening supervisor at x4230.)
• Football stadium and baseball diamond restrooms
• Moving furniture or other heavy objects
    

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FAX Machine: The College's facsimile machine is located at the switchboard in the AA Building. It may be used for college business. Fax cover sheets are available at the switchboard. The FAX machine is locked at 4:30 p.m. when the switchboard operator leaves for the day. If you need to use the machine after that time, contact the evening administrator on duty or Police Services.

Fax machines are also located in the CLASS Division Office and the Library.

If you use a college fax machine to send or receive personal information, you will be charged $1 per page, which must be paid to the cashier prior to using the fax machine.
    

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Food Services on Campus: The Culinary Arts program operates the Three Seasons Café in the AA Building, Room 239. It is open to all faculty, staff, students, and the public from 11:30 a.m. to 1:30 p.m. Wednesday - Friday. Reservations are not required, but are advised. The café usually opens about four weeks after the beginning of the term, and closes the Friday before final exam week. The regular menu includes gourmet entrees, soups, salads, and sandwiches.

The Three Seasons also operates an Espresso Counter that serves coffee, tea, hot chocolate, espresso drinks, soda, and fresh-baked pastries. It is open Wednesday through Friday, 9:00 a.m. to 1:30 p.m. To-go ready-made lunches consisting of gourmet soups, salads, and sandwiches are served from 11:30 a.m. to 1:30 p.m.

The College cafeteria, located in the Student Activities Building, is scheduled to reopen with food services in Spring 2008.
    

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Media Design Department: Request flyers and/or signs for college events from the Media Design Department via department chair.
    

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Medical Services: There are no provisions for medical services at the college. If an emergency occurs which requires medical attention, call the campus police immediately at 235-7800, ext. 4207 or 4380. 
    

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Parking Permits: Parking regulations are enforced 24 hours a day, from 7 a.m. Monday through 5 p.m. Friday, except holidays. They are not enforced over the weekend. Any vehicle without a valid parking permit, or parked in an inappropriate area, may be cited with a Municipal Court citation. Parking in restricted zones (such as fire lanes) is prohibited at any time.

Every employee is required to have a staff-parking permit on his or her vehicle. Permits may be obtained from the Police Services Office, R Building, at no charge. Only one permit will be issued free to each employee. Faculty and staff must park only in the designated staff parking lots.

One-day parking permits
for guest speakers or others who have meetings or business on campus may be obtained through the Police Services, or they may pay $2.00 (quarters only) for a daily permit to park in student lots. Ticket machines are located in Lots 1, 7, 9 and 10.

Disabled persons parking permits
: Permits to park in a disabled persons parking space, for a temporary disability, may be issued through the Police Services Office with a referral from the Disabled Students Programs & Services Office, H-19. Permanent permits must be obtained from the State Department of Motor Vehicles. Unauthorized vehicles parked in spaces designated for disabled persons face higher than normal fines.
    

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Police Services:  

Location:

Receiving (R) Building

Phone:

510-235-7800 x4207

Call for assistance with:
• Accidents & Injuries
• Property damage
• Theft
• Security Concerns
• Door & Lock changes
• Key requests
• Lost & Found
     

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Reprographics / Production Lab
Hours: Monday - Thursday 7am - 4:30pm
Friday  7am - 3:30pm
Location: Student Activities Building
Phone: 510- 235-7800 x4222

Use the Production Lab for:

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Class syllabi -- Allow one month lead time for reproduction. A completed, ready-to-print syllabus may be submitted up to 3 months before a semester begins.

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College letterhead and envelopes

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College maps

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Course readers ** SEE copyright note below

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Event invitations and/or programs

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FYI flyers for course promotion -- must be created in accordance with College Procedure C3002.0.

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Informational booklets

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NCR forms

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Personal copy jobs -- Production Lab will accept personal jobs as time permits. All requests must go through the Business Services Supervisor (x4570) for approval and price quote.

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Quizzes, tests, study guides, and other instructional materials
Use the Production Lab if need more than 25 copies  (division copiers are not designed to handle large volumes).

All copies must have at least 1/4-inch margin on each side, top, and bottom.

All production requests must have: a completed request form attached to the master document. The form must include complete information, signature of appropriate department chairperson, the department's billing code or GL number, and a specific date for completion of the job.

For costs and additional information and ordering details, see College Procedure F6002.0.

Copyrighted materials: If there are any questions about copyright, production of copies will be suspended until the questions are resolved. Check with the Business Services Supervisor regarding material that may be copyrighted. Note that the Fair Use Guidelines for educational usage defines specific limits on the types, amount and frequency of duplication. Refer to the District's "Copyright Manual for Faculty and Staff."
   

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Staff Lounges: Several staff lounges are available on campus:

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AA building, 2nd floor (AA-209) has a sink, refrigerator, table & chairs, and microwave oven, and a sofa.

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Humanities Building (H-15) has a sofa, table & chairs, sink, refrigerator, microwave oven, men’s & women’s restrooms.

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Library & Learning Resources Center (mezzanine): The College Resource Center a sofa and reading chairs. The Library's staff lounge is adjacent; it has a sink, refrigerator, and microwave.

The staff lounges are for staff relaxation. They may not be used to meet with students. (For an office assignment, check with your division office.)

Division Services

Your division office will help with the following:

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Business cards: College business cards are available to faculty and staff who work with vendors and meet with the public. College policy requires that all faculty and staff use approved design. Request forms available through division deans. Payment for cards will be by the department or division.
         

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Computers: Most faculty offices contain computers, although everyone is not guaranteed one. If you do not have access to a computer, please speak to your department chair or division dean. The CRC (Library mezzanine) provides computers (PC and Mac) during the daytime hours; most of the campus computer labs also have open lab hours.
    

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E-mail: Submit your personal email address to your division office and the Senior Dean of Instruction so that they can communicate with you, sharing pertinent information about the college and teaching related news.
    

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Internet Network Log-in & Password: You will need an network log-in and password in order to fully use the internet in the college's smart classrooms using the installed computer. You may plug your own laptop into the appropriate port and use the internet only. Fulltime staff use the same log-in and password used for their desktop computer. If you need a log-in and password, request them from your division office.
    

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Keys: Make requests for keys through the division dean. If approved, the manager will complete and sign the “Request for Key” form in triplicate and submit the original directly to Campus Police Services. The manager will keep one copy for his/her file and send one to the person requesting the key.
bulletKeys will be issues by Police Services. The person receiving the key is required to sign for it.
    
bulletKeys must be returned when individuals terminate their employment, at the end of a semester of part-time employment, or if the need for the key no longer exists. Return keys to Division Chair or Police Services.
    
bulletRestriction on key issuance: Only the area manager or division chair is authorized to receive a master key.

Keys for desks and/or filing cabinets: Campus Police Services has collected a considerable number of keys over the years, many of which may fit desk drawers and/or filing cabinets. If you  wish to have a key to lock desk drawers and filing cabinets, record the number engraved on the lock and send a memo requesting the specific key number to the Director of Business Services. If keys cannot be located, the college will have them made.
 

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Mail Service: The mailbox and mailing system (and e-mail), are the principle means of communication at Contra Costa College. All full-time and part-time faculty on campus are provided one mailbox. Instructors are strongly encouraged to check their mailboxes before reporting to their classrooms. Please make every effort to respond to request for information promptly and accurately.
    
Mailboxes for full-time and part-time day faculty are located in the appropriate division office.

Mailboxes for evening and Saturday instructors are located in the Humanities Building, Room 42. Instructors who teach both day and evening may have their mailboxes located in either division office or H-42, but no faculty member should have more than one mailbox.
    

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Office & Phone Extension Assignment: All part time employees will have a designated area for office work. The department chair for your discipline will inform you of the location you may occupy. You will likely be sharing with other part time faculty. Each area will have a phone for local calls. You will find a phone directory in every division office, and on the college website http://www.contracosta.edu/. Please contact Tom Schlaich at x 4398 or x4480 for telephone system questions or help.
    

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Office supplies: Order pens, pencils, notepads, etc. via department chair or division office.
    

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Photocopier Account: Obtain a photocopier account number for your department for the division photocopier. Please note that each department has a limit on the number of allowed  photocopies on these machines. Tests and other handouts should be sent to the Reprographics Department.
    

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Scantron machines: Most of the division offices have at least one scantron machine for automatic test correction.
    

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Timecards, Instructor of Record Verification Cards, and Absence Reporting: Submit any timecards and verification cards to the division office; report all absences to the division dean. See Personnel Procedures for more information about timecards; see Introduction for more information about absences and canceling class.
    

Instructional Support Services

  1. College Resource Center (CRC):
    Hours: CRC Resources available same hours as Library
      Assistance available (Fall & Spring only) Mon. - Wed.  9am - 3pm
    Location: Library & Learning Resources Center (LLRC), mezzanine
    Phone: 510-235-7800 x 4309  
    Online: http://www.contracosta.edu/crc/  

    The Staff Development program maintains the CRC for the use of college employees. It has dual-platform (PC and Macintosh) computers with Internet connection and a variety of specialized software programs; a scanner; a printer; a typewriter; a television and VCR; and comfortable reading chairs.

    Under the guidance of the Staff Development Coordinator and Committees, the Staff Development program plans, promotes, and hosts training workshops and other professional development activities for faculty, staff and managers with the purpose of promoting personal, professional and organizational growth. The majority of workshops are held during Fall and Spring Flex weeks, but programs are held throughout the academic year as well. The CRC's monthly calendar is available on the Staff Development website, in addition to staff development forms, how-to directions, and online resource links.
        

  2. College Skills Center & Tutoring:
    Hours: Monday - Thursday  8:30am - 6:45pm
    Friday  9am - 1:45pm
    Saturday 10am - 1:45pm
    Location: Library & Learning Resources Center (LLRC), Room 116
    Phone: 510- 235-7800 x4227

    Offers individualized instruction in reading and writing, including help with course writing assignments as well as assistance with critical reading, textbook comprehension, study skills, test-taking mastery, spelling and vocabulary. Also provides access to computers for instruction-related uses. Open to all students enrolled in English courses and/or the Skills Center's free lab program. The College's Tutoring and Supplemental Instruction Programs are located here, too.
        

  3. Disabled Student Programs & Services (DSPS):

    Location:

    Humanities (H) Building, Room 19

    Phone:

    510-235-7800 x7220 or 4313

    Provides specialized assistance, resources, and adaptive technology & equipment for students with learning disabilities, visual or hearing impairments, and/or other physical disabilities. The Alternate Media Specialist can provide large-print or recorded textbooks and handouts for students. The DSPS Office will alert faculty regarding testing accommodations and other possible needs for DSPS students in their courses.
        

  4. Extended Opportunity Programs & Services (EOPS): 510-235-7800 x4356
    Provides students with academic, career, and personal counseling, priority registration, field trips to 4-year colleges, academic intervention (Early Alert System), and more.
       

  5. Library
    Hours: Fall & Spring (check website for summer hours & closed dates)
    Monday - Thursday  8am - 7:45pm
    Friday  8am - 1:45pm
    Saturday 10am - 1:45pm
    Location: Library & Learning Resources Center (LLRC)
    Phone: 510- 235-7800 x4318 (Circulation Desk)
    510-235-7800 x 4450 (Reference Desk)
    Online: http://www.contracosta.edu/library/

    The Library’s collections and services are designed to support the coursework offered at the college. It has over 46,000 books, print periodicals, online full-text databases, and over 4,000 non-print materials. A librarian is on duty at the Reference Desk during open hours to assist patrons with the use of the library resources.

    Through the Libary website, students, faculty and staff have access to the online collection catalog (OPAC), full-text periodical and specialized databases, subject guides to the Internet, online versions of Library handouts and guides, a Virtual Library Tour, library skills and Information Competency tutorials, and much more. The Faculty Support pages of the Library Web lists services to faculty, who to contact for specific library services, guides to creating effective library assignments, and a list of websites pertinent to faculty needs and issues.

    Library Skills Instruction: The librarians can provide standard or subject- specific instruction on research tools, including Internet resources. The standard Introduction to Library Resources (ILR) is a 50-minute lecture/demonstration of basic information resources in the CCC Library. The content and length of an ILR can also be tailored to meet an instructor’s specific needs. The librarians can provide written materials and/or a follow-up library assignment that will give students practice in using the resources discussed. Call or stop by the Reference Desk to schedule an ILR. Please allow 1 week prep time when scheduling.

    Reserves: Instructors may place library or personal copies of printed materials on reserve for 2-hour use in the Library or 1-day, 2-day, or 1-week circulation. Complete a “Reserve Materials Placement Request” form at the Circulation Desk. Reserved materials will be listed by instructor name and course in the OPAC so that students can easily locate them.

    Electronic Reserves: Periodical articles that are available through one of the Library’s online databases can be linked to directly via the Library’s e-reserves page (or on a faculty member's own web page). Contact the Library Coordinator to arrange for a listing and/or for more information.

        

  6. Media Services:

    Media Equipment Distribution:
    Hours: Monday - Thursday 7:30am - 10pm
    Friday  7:30am - 4pm
    Location: Custodial Modular, Lot 9
    Phone: 510- 235-7800 x4213
    Online: http://www.contracosta.edu/library/media/equip.htm

    A variety of equipment is available for use on campus; most (but not all) items are available for college-sponsored functions at off-campus sites. See the Media Services website for a list of available equipment. The equipment technicians will provide training on how to set up and use the equipment.

    Scheduling
    : Requests for equipment delivery may be made in person, by email, or by telephone. Please submit requests at least 24 hours in advance; same-day requests cannot be guaranteed. Most equipment will be delivered to and picked up from the classroom, but certain items (e.g. camcorders, laptops, LCD projectors, etc.) may require instructor pick-up and return.

    Please note that instructors are responsible for the equipment they use. Please DO NOT LEAVE EQUIPMENT UNATTENDED in an unlocked classroom or office. You will be billed for the replacement of equipment damaged or lost through negligence.

    Media Lab- Library
    Hours: Same as Library
    Location: Library & Learning Resources Center (LLRC), Room 110
    Phone: 510- 235-7800 x4443
    Online: http://www.contracosta.edu/library/media/mlab.htm

    Media programs are listed in the Library’s online public access catalog (OPAC), which allows searching by author, title, subject and keyword. Media programs in the Diablo Valley College and Los Medanos College libraries are also listed in the OPAC (select the appropriate search option). Faculty may request the use of these materials via the CCC Media Lab staff. An index of programs by broad subject area (e.g. Anthropology) is updated annually. A copy of this index is kept on the counter in the Media Lab; it is also available as a printable PDF file on the Media Lab web page.

    Scheduling: Instructors may schedule the use of media programs in person, by telephone, campus mail, or email. Email requests must allow for 24-hours lead -time in order to permit a confirmation reply or regrets, if program is unavailable. Schedule programs as far in advance as is practical to ensure availability; last-minute requests may find the needed title reserved or already in use by another instructor.

    Faculty need to pick up and return media programs to the Media Lab; they are not delivered to the classroom. EVENING INSTRUCTORS may return programs via a drop-box behind the counter in Admissions & Records (H-42). They may arrange for delivery to this box, if necessary.

    Please note that faculty are responsible for the programs checked out to them. Please DO NOT LEAVE MEDIA ITEMS UNATTENDED in a classroom or your office. You will be billed for the replacement of materials damaged or lost through negligence.

    Reserves: Faculty may place Media Lab collection and/or personal copies of non-print materials on “reserve”  for student use in the Media Lab.
        

 

Last updated: 15 January 2008

 

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